FAQ

• How do I create an account on the customer self-service web portal?
  To register on the website, please have your most recent bill handy. From this bill you will need your account number and the Total Amount Due. Please note: New water customers cannot register on the portal until they have received at least one bill. From the portal homepage, click on Register, and complete the form. Once the form is completed, you will be sent a confirmation email. Click the link in the email to complete the registration process.
• Can I create an account on the customer self-service web portal if I have more than one account?
  Yes. You will need the most recent bill for every account you wish to add. Start by registering one of your accounts on the portal. Then click the Add Another Account link. Using the most recent bill, enter the account number and last billed amount into the form. When the account is successfully added, you will be sent to My Accounts page, which will list all your accounts. Visit the My Accounts page by clicking the link in the top menu to switch between your accounts. There is no limit to the number of accounts you can link.
• Can I access my bill and account history from the customer self-service web portal?
  To view bills and account history, go to the Account History section. If a bill is available, there will be a link to it under Download Bill. For customers with multiple accounts, you must first go the My Accounts page and select one of your accounts. Please note that bills from prior to January 1, 2020 will not be available on the portal website.
• How can I sign up for autopay/ auto recurring payments?
  Camden offers customers autopay using a bank account. There is no fee for this service. From the Auto Recurring Payments section of the My Accounts page, click the Sign Up for Auto Pay button. Enter the routing number and account number for the bank account you wish to pay with. This information is generally available at the bottom of your checks. Please note that autopay will not begin until the following billing cycle. Your current bill and any past due amounts must be paid via another payment option to avoid late fees.
• When does autopay take effect?
  Autopay begins with the billing cycle following sign-up. Any bill issued prior to your sign-up must be paid via one of the other available payment options. Only bills that expressly state “AUTO PAY - Amt Due will draft on Due Date” will be automatically paid on your bill due date.
• With autopay, when will my payment be debited from my bank account?
  Payments are generally debited within 1 to 2 business days of your due date
• Will I receive a confirmation of my autopay payment?
  You will receive an email notification when your payment is being submitted to the bank.
• What happens if my check or autopayment is returned by my bank for non-sufficient funds (NSF)?
  It is the customer's responsibility to ensure there is enough money in the selected bank account to cover autopayment or checks. Per City of Camden policy, payments declined for NSF are charged an NSF processing fee. The account is also placed on payment restriction for one year and must pay by cash or certified funds during this time.
• What are the fees for one-time payments?
  One-time payments can be made in amounts up to $5,000. There is a transaction fee of $1.95 for each payment. This fee and cap apply to both payments made on the customer self-service website and the phone system. These fees are assessed directly by the payment processing company; the City does not collect fees for this service.
• Can I pay my bill by phone?
  Yes, payments by phone can be made at any time by calling 1-866-371-2623.
• Can I pay my bill in person?
  Effective 4/1/2023, the in-person payment location is the City Hall Tax Office, 520 Market Street, Room 117. Payments may be made between the hours of 9:00 a.m. to 12:00 p.m.
• How can I sign up for e-billing?
  From the My Account page, go to the E-Billing Options section. Change the selection and click the Save My Changes button. You will be sent an email with a link you must click on to complete your registration.
• If I register for e-billing, do I still receive a bill by mail?
  No. Customers who register for e-billing will receive an email notification that your bill is available to view and download on the portal website.
• What if I forgot my password?
  From the Log In page, click the Forgot your Password? link. On the new page, enter the email you used when registering with the portal and click the Email Link button. You will be sent an email with a link to reset your password. For security, you will be asked to provide the answers to the secret questions you completed during account registration.
• How can I change my password and/or secret questions?
  Users can change their own password and secret questions at any time. Click the link in the top menu with your username to access the Manage page. From here, click the links to change either your password or secret questions. To change your password, you must know your current password.
• How can I contact a customer service representative?
  Customer service staff are happy to answer your questions at (855) 769-3164 between 9:00 a.m. and 3:30 p.m., Monday through Friday.
• What is the mailing address?
  Mail payment checks to: City of Camden PO Box 371397 Pittsburgh, PA 15250-7397. Remittances Via Courier City of Camden Attn: 371397 500 Ross St. 154-0470 Pittsburgh PA 15262-001. Please make checks payable to: City of Camden.